CTP Airfare Price Match Request

Internet Explorer or Google Chrome are recommended browsers for submitting the Airfare Price Match Request Form.  

Requests are processed during normal business hours, Monday-Friday (8 a.m. ET-5 p.m. ET).  Please allow a full business day (exceptions may apply) for a thorough search of the GDS (Global Distribution System) and coordination with our airline representatives. All submissions will be assigned a unique ticket number that will follow by email.

Please make sure you meet the following criteria before submitting a price match request. All submissions that do not meet the criteria will be returned to the requester.

- All price match request submissions must have an approved SA#.
- All price match request submissions must be for travelers with an active employee appointment.
- All price match request submissions must have a screenshot of alternate fare option attached.

Airfare Price Match Request process - What to expect?
What if the traveler is a student or non-employee?

Requester Information

Required fields are noted by asterisk (*). An approved SA# is required for the Airfare Price Match Process.

Screenshot Requirements Checklist:

• Provide screenshot image of fare option with advertised pricing not found with CTP/Concur.
• The screenshot image must include the following items visibly clear on the attachment:
   - Date of Screenshot (screenshot must be taken within 24 hours of submission)
   - Departure date and time
   - Return date and time
   - Departure Airport
   - Return Airport
   - Airline(s)
   - Flight Number(s)
   - Advertised Price (in US dollars)
   - Fare Class/Booking Code [what is booking code?]

PROCESS:All price match submissions are reviewed by the OSU Travel Office for the requirements listed above. Once the requirements have been verified, the Price Match Request is forwarded to Corporate Travel Planners (CTP). CTP will attempt to match the exact flight or find comparable options. If a match or comparable option are found, CTP will notify the traveler/requester directly. If a match or a comparable option cannot be found, the OSU Travel Office will contact the traveler/requester directly to discuss options. [return to top of form]

STUDENTS or NON-EMPLOYEE:Students traveling for academic pursuit and non-employees are not required to book airfare through Corporate Travel Planners, thus are not eligible for the price match comparison process. [return to top of form]